Everything you need to know
Find clear answers about product specifications, how manufacturers are approved, sending a request, and finding your way around TilesCera.
- Questions
- 28
- Sections
- 5
General
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Products
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Companies
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Users
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Technical
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Every question
28 questions answered.
General
What is TilesCera?
TilesCera is a digital library that lists all ceramic building materials on a single platform and brings companies and users together. It serves as a comprehensive resource for discovering ceramic products, brands, and inspiration.
Is TilesCera free to use?
Yes. Browsing brands, products, catalogues and inspiration costs nothing, and a company pays nothing to be listed either.
How do I create an account?
Open Account from the top navigation and choose to register. You give an e-mail address and a password, accept the data-protection notice, and confirm the address through the link we e-mail you. Signing up with a social media account is not offered.
I forgot my password. What do I do?
Open Account, choose to sign in and follow "Forgot your password?". We e-mail a link to the address on the account; it is single-use and expires, so ask for a new one if it has gone stale. Setting a new password ends every session that was open, on every device.
What languages does TilesCera support?
English, and nothing else. Every page, product, brand and help-centre answer is written in English.
Products
How can I find specific ceramic products?
You can use our search function or browse through categories. We offer filtering options by size, color, texture, application, and more to help you find exactly what you're looking for.
Can I compare different products?
Yes, you can add products to our comparison tool to view their specifications side by side, making it easier to make informed decisions.
Are product prices listed on TilesCera?
TilesCera does not list prices directly as they vary by region, quantity, and other factors. You can request quotes from companies for specific products through our platform.
How do I know if a product is available in my region?
Product pages do not carry stock or regional availability. A brand profile says whether the brand ships and whether it takes custom production, and a request sent through TilesCera reaches the brand with your country and quantity so it can answer for your region.
Companies
How can my company be listed on TilesCera?
Companies can register through our 'Company Registration' page. After submitting your information, our team will review and approve your listing, typically within 1-2 business days.
What benefits do companies get from being on TilesCera?
Companies gain visibility to a targeted audience of professionals and consumers interested in ceramic products. You can showcase your catalog, receive inquiries, and build brand awareness.
Is there a fee for companies to be listed?
No. Listing a company is free, and there are no paid packages: every registered company has the same profile, catalogue and inspiration features.
How do I update my company information?
Once logged in to your company account, you can access your dashboard to update your profile, add products, and manage your catalog at any time.
Users
Can I save products I'm interested in?
Yes, registered users can save products to collections or favorites for easy reference later. You can organize these into different projects or categories.
How do I contact a company about their products?
Each company profile has a contact button. Additionally, you can use our 'Request Quote' feature to send inquiries to multiple companies at once.
Can I leave reviews for products or companies?
You can review a brand, not a product. Sign in, open the brand page and write what you think with a rating of one to five stars. Our team reads it before it is published, so it appears on the page a little later; you can rewrite or withdraw it whenever you like. Ratings on a brand page are the average of the reviews that were published — a brand with none shows no rating at all.
How can I get personalized recommendations?
TilesCera makes no personalised recommendations and does not profile what you browse. What an account gives you is what you choose yourself: favourites you save, requests you follow, and the comparison table you build from the products you pick.
Technical
What browsers are supported by TilesCera?
TilesCera supports all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.
Is TilesCera mobile-friendly?
Yes, TilesCera is fully responsive and optimized for mobile devices, tablets, and desktop computers.
How is my data protected on TilesCera?
We use industry-standard encryption and security practices to protect your data. For more information, please refer to our Privacy Policy.
Can I download product information or catalogs?
Yes, registered users can download product specifications, technical sheets, and digital catalogs provided by the manufacturers.
Other questions
How can I register my company on TilesCera?
You can register your company by clicking on the 'Company Registration' link in the navigation menu. Follow the step-by-step process to create your company profile, add your products, and start connecting with potential customers.
What types of companies can register on TilesCera?
TilesCera is designed for all companies in the ceramic industry, including manufacturers, distributors, retailers, and service providers. If your business is related to ceramic building materials, you're welcome to join our platform.
How do I request a product quote?
You can request a quote by navigating to the 'Request Quote' page from the main menu. Fill out the form with your requirements, and we'll connect you with relevant suppliers who can provide quotes for your project.
Is TilesCera available in multiple languages?
TilesCera is published in English, and only in English. There is no second language to switch to and no language selector.
How can I upload my company's catalog?
After registering and logging into your company account, navigate to your dashboard and select the 'Catalogs' section. From there, you can upload your digital catalogs in PDF format for users to browse and download.
What is the Ceramic Encyclopedia?
The Ceramic Encyclopedia is a comprehensive resource that provides information about ceramic materials, manufacturing processes, terminology, and industry standards. It's designed to educate users about all aspects of ceramic building materials.
How can I feature my products in the Inspiration Gallery?
Once your company is registered and approved, anyone on your brand can add an inspiration entry from the dashboard: a cover image, the story behind it and the products it used. It appears in the public gallery as soon as the entry and the brand are published.
Still looking for an answer?
Our technical materials team is here to help architects, designers, and manufacturers with custom specifications, certifications, and brand connections.